Return & Refund Policy

Last Updated: May 19, 2026

Mason Monroe is an online fashion store serving customers in the United States. The store is operated by a company registered in the Netherlands.

Business Information
Store Name: Mason Monroe
Registered Address: Elfschoorstenen 29, 6351 MC Bocholtz, Netherlands
Business Registration Number: 87027333

30-Day Easy Returns

At Mason Monroe, we want you to feel confident about your purchase. If you are not fully satisfied with your order, you may request a return within 30 days after receiving your item.

Return Policy Overview

Return Window: You have 30 days from the date your order is delivered to request a return.

Condition: Items must be unused, unworn, unwashed, in their original condition, and returned with the original packaging, tags, and accessories where applicable.

Return Approval: Please contact our customer support team before sending back any item. We will provide the correct return instructions by email.

Return Costs

Defective, Damaged, or Incorrect Items
If you received a defective, damaged, or incorrect item, Mason Monroe will cover the return costs. Please contact us with your order number and clear photos of the issue so we can assist you.

Customer Remorse / Change of Mind
If you wish to return an item because you ordered the wrong size, changed your mind, or no longer want the product, the return shipping costs are the responsibility of the customer. Original shipping costs, if applicable, are non-refundable.

How to Return an Item

1. Contact Us
   Email our support team at info@mason-monroe.com with your order number and the reason for your return.
2. Wait for Return Instructions
   Our team will review your request and send you the correct return instructions by email.
3. Pack Your Item
   Pack the item securely in its original packaging, including all tags, accessories, and documents where applicable.
4. Send Your Return
   Ship the package using the instructions provided in our return authorization email. Please do not send items back without contacting us first.

Refund Process

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow up to 7 business days after approval for the refund to appear, depending on your bank or payment provider.

Exchanges

Need a different size, color, or product? Contact our customer support team, and we will do our best to help you with an exchange, depending on product availability.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. If an item is non-returnable, this will be clearly stated on the product page.

Questions?

For more information, please visit our Frequently Asked Questions page or contact our customer support team.

Contact Information

Store Name: Mason Monroe
Business Registration Number: 87027333
Registered Address: Elfschoorstenen 29, 6351 MC Bocholtz, Netherlands

Email: info@mason-monroe.com
Phone: +31 6 49680194

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

We do our best to respond to all emails within 1–2 business days.

Please note that our registered business address is not a return address. Customers must contact our customer service team first before sending any return.