Shipping Policy

At Mason Monroe, we are committed to providing an exceptional shopping experience for our United States customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM EST. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 2 business days, Monday to Friday. Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 8 business days, Monday to Friday.
• Estimated delivery time: 7 to 10 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States:

• USPS
• UPS
• FedEx

Shipping Costs

Free Shipping: All orders within the United States qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our Frequently Asked Questions page or contact our customer service team.

Contact Information

Store Name: Mason Monroe
Business Registration Number: 87027333
Address: Elfschoorstenen 29, 6351 MC Bocholtz, Netherlands

Email: info@mason-monroe.com
Phone: +31 6 49680194

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM EST

We do our best to reply to your email within 1–2 business days.