Privacy Policy

Last updated: May 19, 2026

This Privacy Policy describes how Mason Monroe (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mason-monroe.com or otherwise communicate with us regarding the Site.

Mason Monroe is an online store serving customers in the United States and is operated by a company registered in the Netherlands.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

We may use information we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. Personal information means information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

• Contact details: including your name, address, phone number, and email address.
• Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: including your username, password, security questions, and other information used for account security purposes.
• Customer support information: including the information you choose to include in communications with us.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Payment processors who collect payment information to process your payment and fulfill your orders.
• Third parties we work with for online tracking technologies such as pixels, web beacons, third-party libraries, and cookies.

How We Use Your Personal Information

• Providing products and services: We use your personal information to process payments, fulfill orders, arrange shipping, manage returns and exchanges, and provide customer support.
• Marketing and advertising: We may use your personal information for marketing and promotional purposes, such as sending promotional communications and showing relevant advertisements.
• Security and fraud prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with you and service improvement: We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use cookies on our Site. We use cookies to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand user interaction with the Services.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please keep in mind that removing or blocking cookies may negatively impact your user experience.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy.

• Vendors or third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners to provide services and advertise to you.
• Third parties when you direct, request, or consent to our disclosure of certain information.
• Affiliates or otherwise within our corporate group.
• Authorities or third parties when required to comply with applicable legal obligations or to protect our rights.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security practices, accuracy, completeness, or reliability of information found on those third-party websites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use insecure channels to communicate sensitive or confidential information with us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live, you may have certain rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to access: You may have the right to request access to personal information that we hold about you.
• Right to delete: You may have the right to request that we delete personal information we maintain about you.
• Right to correct: You may have the right to request that we correct inaccurate personal information.
• Right of portability: You may have the right to receive a copy of the personal information we hold about you.
• Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Managing communication preferences: You may opt out of promotional emails at any time by using the unsubscribe option in our emails.

You may exercise any of these rights by contacting us using the contact details provided below.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff, third-party service providers, and partners in these countries.

Contact Information

Store Name: Mason Monroe
Business Registration Number: 87027333
Address: Elfschoorstenen 29, 6351 MC Bocholtz, Netherlands

Email: info@mason-monroe.com
Phone: +31 6 49680194

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM EST

We do our best to reply to your email within 1–2 business days.